rabbit

terms of use

Last Updated: November 4, 2026

Please read these Terms of Use (these “Terms” or “Terms of Use”) carefully. These Terms form a legally binding contract between you and Rabbit Inc. (“Rabbit,” “Company,” “we,” “us,” or “our”) and govern your access to and use of rabbit OS3 (“OS3”), the rabbit agent application, the rabbit r1 and other rabbit-branded devices, our websites, and the related software and services we provide (collectively, the “Service”). Our Privacy Policy, available at https://www.rabbit.tech/privacy-policy, is incorporated into these Terms by reference.

By creating an account, installing the rabbit agent, pairing a device, clicking “I agree,” or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not install, access, or use the Service.

SPECIAL NOTICE — AI THAT CONTROLS YOUR DEVICES. OS3 can operate your computer and online accounts, including reading files, moving the mouse, typing, opening applications, browsing the web, installing tools, and completing transactions. OS3 acts only on your instructions, and every operation on your devices or through your third-party accounts is performed at your instruction and is treated as an action taken by you. Please read Section 4 (Device Control, File Access and Operating-System Permissions) and Section 5 (AI Models, Output and Your Responsibilities) carefully, and supervise the Service while they run.

TECHNICAL PREVIEW. OS3 and the rabbit agent are currently offered as a technical preview/beta. They are experimental, probabilistic, and may produce incorrect or unintended results. They are not intended for production, enterprise, regulated, safety-critical, or unattended use.

1. Definitions

In these Terms:

“OS3”: the cloud-based multi-agent operating system operated by Rabbit that receives your instructions through various Channels, coordinates agents, Skills, models, and connected devices, and returns results to you, and that operates your Nodes through the locally installed rabbit agent.

“rabbit agent”: the small software application you install and run locally on a compatible computer that pairs that computer with your OS3 account and enables OS3 to operate it.

“Node”: a computer, server, or supported rabbit-branded device on which the rabbit agent is installed, that is paired to your account, and that OS3 can operate. You may register multiple Nodes under one account.

“r1”/“Product”: the rabbit r1 device, any successor or similar rabbit-branded hardware, and rabbit-branded accessories that may connect to the Service.

“Channels”: the ways you can send instructions to OS3, including the os3.rabbit.tech website in a browser, Telegram, Messages (by iMessage, RCS, and SMS), and other channels Rabbit may add.

“LLM”: a third-party or self-hosted large language model (and, where applicable, a large action model or other AI model) that interprets instructions and generates content or task steps.

“BYOK Model”: a model you configure yourself using your own API key or endpoint (“Bring Your Own Key” or “BYOK”).

“Skill”: a packaged capability, workflow, connector, agent, script, or automation that OS3 can install and invoke to carry out tasks, including recorded automations referred to as “Lessons.”

“DLAM”: the device-control capability that enables models to operate a Node by simulating human keyboard and mouse input and, only where a task requires dynamic on-screen information, by reading screen content.

“Input”: the text, voice, files, images, instructions, and other content you submit or authorize the Service to access.

“Output”: the content, commands, or actions generated or performed by an LLM or the Service in response to Input.

“Memory”: information OS3 extracts from your conversations to maintain continuity across tasks and Channels, together with the embeddings used to recall it and references to the source conversations from which it was derived.

“User Content”: all content, data, files, and materials you create, upload, submit, store, or make available through the Service, including Input, your Lessons, and your configuration, but excluding account/registration information.

“Third-Party Service”: third-party models, applications, software, websites, tools, APIs, content, and services that you configure, connect, or invoke through the Service.

“Service”: has the meaning given in the introduction to these Terms.

2. Acceptance, Eligibility and Accounts

2.1 Acceptance, eligibility and authority

You may accept these Terms only if you are at least 18 years old and have the legal capacity to enter into a binding contract in the jurisdiction where you reside.

If you are using the Service on behalf of an organization, you represent that you are authorized to represent and bind that organization, and “you” refers to that organization (including its authorized employees and users). You accept these Terms by clicking “I agree” or by accessing, browsing, or otherwise using the Service. If any provision is unacceptable to you, do not use the Service.

2.2 Accounts, credentials and paired Nodes

You may register an account using an email address and password (managed through our identity provider) and may pair multiple Nodes and Channels to that account. You must provide accurate, current information and keep it up to date.

You are responsible for the security of your API keys themselves, including generating, rotating, and revoking them; Rabbit stores them encrypted as described in the Privacy Policy but does not have visibility into your key management practices with model providers.

You may not share, lend, rent, sell, or otherwise permit any person who is not authorized to use your devices or accounts to access the Service through your account. You must only install the rabbit agent on, and pair, devices and accounts that you own or are authorized to control. Notify us immediately at privacy@rabbit.tech if you suspect unauthorized use.

2.3 Changes to these Terms

We may update these Terms as the Service and applicable law evolve by posting a revised version with a new “Last Updated” date. For material changes, we will provide reasonable notice, which may include posting the revised Terms on our website, updating the “Last Updated” date, in-Service notification, or email to your account email. For consumers in the EU/EEA/UK, material changes will not be imposed retroactively; we will notify you through in-Service notification or other means that directly reach you, and you will be given a reasonable opportunity to cancel your account before they take effect; continued use after the effective date constitutes acceptance where permitted by mandatory law. If you do not agree with a change, you must stop using the Service.

3. The Service

3.1 What the Service does

OS3 runs in the cloud, and you send instructions through a Channel. OS3 coordinates the relevant agents, Skills, models, and Nodes, and it returns a result. The rabbit agent runs locally on your computer and carries out local file access and device operations as directed by OS3. When a task requires a file or application on a Node, the rabbit agent accesses the specific local resource needed; the relevant content and your instruction are processed through Rabbit’s servers and sent to the selected LLM provider, which generates the Output that OS3 returns to you. If the model determines that a third-party tool or Skill is needed, OS3 and/or the rabbit agent may download and install it on the Node as described in Section 6.

You can register multiple computers and servers (for example, a home computer, an office computer, and a server) as Nodes under one account and control them from a single entry point, including remotely across networks through a paired Channel. The Service also supports connected rabbit hardware; content you upload from a paired r1 is sent to your selected BYOK Model for processing.

3.2 Technical preview; no safety-critical use

The Service (including OS3, the rabbit agent, DLAM, and Skills) is provided as a public technical preview and experimental service. It is under active development, may contain defects or security vulnerabilities, may behave unpredictably or perform unintended actions, and may be modified, suspended, or discontinued at any time.

You should not use the Service in production, enterprise, regulated, safety-critical, compliance-sensitive, or unattended/mission-critical environments.

The Service does not provide, and Output must not be treated as, medical, health, nutritional, legal, tax, financial, investment, insurance, housing, employment, education, or other professional advice or diagnosis, and must never be used to diagnose, prevent, treat, or cure any health condition. Rabbit is not a licensed professional in those fields. You are solely responsible for decisions you make based on the Service.

3.3 Connectivity, equipment and third-party charges

OS3 runs in the cloud and requires a working internet connection; without connectivity it will not operate, and Nodes cannot receive instructions. You are responsible for compatible devices, operating systems, and network access, and for any data, mobile, SMS, electricity, internet, LLM subscription, API, or other fees charged by your carriers or third-party providers. Using Messages as a Channel likewise requires an internet connection on your device (Wi-Fi or mobile data) and may incur data charges from your mobile carrier.

3.4 Changes, suspension and availability

We do not guarantee that any particular feature will always be available. We may modify, improve, limit, suspend, or discontinue any part of the Service where reasonably necessary. We may suspend or terminate access immediately for security, legal, or abuse-prevention reasons. For other material changes to paid Service, we will provide reasonable advance notice and, where applicable, a pro-rata refund for prepaid periods affected. To the maximum extent permitted by applicable mandatory law, we are not liable for temporary interruptions arising from scheduled maintenance or reasons beyond our reasonable control.

3.5 Limited license

Subject to your compliance with these Terms, Rabbit grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable, royalty-free license to access and use the Service and the rabbit agent for your own lawful, personal (or authorized internal business) purposes, and, where applicable, to install and run the rabbit agent on Nodes you own or control. This license does not include any right to resell, commercially exploit, rent, timeshare, offer as a service bureau, copy, modify, distribute, publicly perform, or create derivative works of the Service, except as expressly permitted. All rights not expressly granted are reserved by Rabbit and its licensors.

4. Device Control, File Access and Operating-System Permissions

Because OS3 can operate your computer and online accounts, this section explains, on a standalone basis, how device control and permissions work and the security principles behind the Service. Please read it in full.

4.1 A local program is required, the cloud orchestrates

You access OS3 through your browser, Telegram, Messages, and other Channels we add. For OS3 to control a device, you must install the rabbit agent on that device and pair it (for example, by running the pairing command shown during setup in the device’s terminal). Once paired, that device becomes a Node that OS3 can operate. Until you give OS3 a task, the rabbit agent remains idle and does not perform tasks on your behalf.

4.2 Two separate layers of permissions

  • Operating-system-level permissions: When the rabbit agent needs to control your computer (including reading files, moving the mouse, typing, or using screen and input capabilities), the operating system presents its own permission dialog, the same kind of prompt you would see for any application that controls the screen or input devices. You grant each such permission on your own machine. These prompts come from the operating system, not from OS3, so you always approve them locally. If you decline, OS3 cannot perform that action on the device.

  • OS3-level permissions: While carrying out a task, OS3 separately identifies operations it assesses as risky (for example, payments, purchases, sending messages, making phone calls, deleting files, or changing system settings) and asks you whether to proceed.

  • OS3 may perform actions that are consequential, difficult to reverse, or involve financial transactions, payments, or changes to your accounts, files, or system settings. You are responsible for supervising tasks and for reviewing and confirming actions before they are executed. Unless you have selected Full Access mode, OS3 will pause and request your confirmation before operations it assesses as sensitive or irreversible. Notwithstanding Full Access mode, the final step of any payment or financial transaction will always require your confirmation.

  • You may select one of the following permission modes and you may change your selected mode at any time through your account settings; changes take effect for subsequent tasks and do not retroactively affect actions already completed: (a) Ask Every Time. OS3 will request your express confirmation before each action that uses your connected accounts or your computer. Public searches performed on the open internet do not require your permission and are carried out automatically; (b) Full Access. OS3 may carry out your requests across all connected applications and computers without further asking for your confirmation. Full Access includes, without limitation, the authority to send messages, post content, change or delete data, initiate financial transactions, and make payments on your behalf. You acknowledge that selecting Full Access means OS3 will not pause for confirmation before such actions, and you assume full responsibility and risk for any errors, unauthorized or erroneous actions, or unintended consequences arising from OS3’s execution of your instructions; (c) Ask for New Permissions. OS3 will remember the permissions you have previously granted and will request your express confirmation only when a task requires a new type of permission not previously authorized. Your saved permissions remain available if you switch back to Ask for New Permissions. Our website sign-in flows and your computer’s own operating-system permission prompts may still require your assistance and are outside OS3’s control. You may revoke any previously granted permission at any time through your account settings; upon revocation, OS3 will not exercise that permission in subsequent tasks. This layer is part of OS3, so you can approve or decline from the web interface or a paired Channel such as Telegram or Messages — you need not be physically at the controlled device. If you decline, OS3 will attempt an alternative way to complete the task rather than simply stopping.

4.3 What stays on your device, what goes to the cloud, and how tasks are approved

  • No task-related content leaves your computer until you initiate a task, except for routine connection and heartbeat signals required to maintain the link between your Node and OS3, and any optional workspace scan you have enabled. The rabbit agent runs locally on your machine. With it installed and no task running, the contents of that machine stay on it. Rabbit does not scan your entire hard drive, does not retain bulk copies of your files, and does not sell your file content. Where you enable the optional workspace scan, the rabbit agent may inspect recent file names, paths, and metadata as described in the Privacy Policy.

  • A task reaches only what that task needs. When you start a task, OS3 accesses only the specific files and data required to carry it out and the LLM determines what those are. That content is processed through Rabbit’s servers together with the prompts needed for the task and is sent to the LLM provider you connected, where it is handled under that provider’s terms. Rabbit does not keep a copy of the file itself; excerpts or results derived from it may be retained in your conversation history, Memory, or operational logs as described in the Privacy Policy. The original file remains on your computer.

  • You are the one who approves. OS3 acts only in response to your instructions and does not initiate tasks on its own. Sensitive actions require your confirmation, and system-level permissions are requested separately by your operating system on your own machine. You can interrupt or stop a task at any time.

  • Conversations are stored but your files are not. As with any cloud-based assistant, your conversations with OS3 and the Memory built from them are stored on Rabbit’s servers to provide continuity across Nodes and Channels. The files on your computer are not stored by Rabbit as files. Account-level settings such as BYOK API keys and Channel pairing information are stored encrypted on Rabbit’s servers as described in the Privacy Policy.

4.4 How DLAM operates your device

The device-control layer is designed to operate a Node by presenting itself to the operating system as a human input device (effectively a cloud-driven keyboard and mouse that simulates human input) rather than by continuously capturing your full screen for a vision model or by injecting into other applications’ processes. It reads dynamic on-screen content (a visual fallback) only when a task requires information that is displayed on screen and not otherwise available. Because it simulates input, you should treat OS3 as a user seated at that machine: it can act within the permissions you grant and within the accounts that are signed in.

4.5 Sensitive and irreversible actions, supervision and stop controls

Unless you have selected Full Access mode, OS3 pauses before operations it assesses as sensitive or irreversible. The final step of any payment or financial transaction always requires your confirmation, regardless of your selected permission mode. The confirmation controls described in this Section are illustrative and not exhaustive. You remain responsible for supervising tasks and for reviewing actions before confirming, and you can cancel or interrupt a task at any time.

You should maintain current backups of important data, keep your operating system and security software updated, close or lock sessions and accounts you do not want OS3 to use, and not leave consequential tasks unattended. You bear final responsibility for reviewing and deciding on material or irreversible operations such as bulk file deletion, modification of critical system configurations, and execution of financial transactions.

By confirming a financial transaction, payment, purchase, or other monetary action presented by OS3, you acknowledge that you have reviewed the relevant details and expressly authorized the action. Rabbit is not responsible for the outcome of a transaction you have authorized, including losses arising from market conditions, third-party errors, or changes in your circumstances occurring after your confirmation. This allocation of risk is in addition to, and does not limit, the exclusions and limitations set out in Section 15.

4.6 Phone Calls

Where OS3 places a phone call on your behalf through a telephony provider, the call is placed from a phone number assigned to Rabbit by the telephony provider, not from your personal phone number. The content of the call is determined by OS3 based on your instructions. OS3 will disclose at the beginning of each call that the call is being conducted by an AI assistant acting on your behalf, as required by applicable law. You are responsible for ensuring that your instructions do not violate applicable telemarketing, recording, or artificial-voice call laws, including TCPA and state-level AI voice disclosure requirements.

You are responsible for ensuring that you have the right to request the call and that the call’s content, timing, and recipient are appropriate. Rabbit is not responsible for the content, accuracy, or consequences of any call placed at your direction, including calls that result in charges, commitments, or obligations. You must not use the telephony feature to place unsolicited, harassing, or unlawful calls, or to violate any applicable telemarketing or call-consent laws.

Call audio and transcripts are processed by OpenAI under your own OpenAI account (connected in the Phone calls section of OS3 settings), separately from your BYOK Model. Usage of OpenAI for phone calls is billed to that OpenAI account. See our Privacy Policy for details of data processing and retention.

4.7 Your authorization to access devices and accounts

You hereby authorize Rabbit, OS3, and the rabbit agent to access, operate, and transmit instructions to the Nodes, files, applications, and Third-Party Service that you configure or instruct the Service to use, and you confirm that you own or lawfully control those devices and accounts and have the right to grant this authorization. Access and actions performed at your direction through your own signed-in accounts constitute authorized access and use as between you and Rabbit. You will not configure or control any device, account, system, or data that you do not own or are not authorized to access, and you will not use the Service to monitor, track, or access any person or system without all legally required consent.

4.8 Screen and sensitive information

When a task uses visual fallback or operates signed-in applications, content displayed on your screen may be processed transiently, including login credentials, financial information, personal data, or confidential materials. You are responsible for preventing unnecessary exposure of sensitive information (for example, by hiding or closing irrelevant windows or sessions and by not asking OS3 to process data you should not entrust to it). Operational and diagnostic logs may, during the technical preview, incidentally contain limited task text (retained for a limited period as described in the Privacy Policy).

5. AI Models, Output and Your Responsibilities

5.1 The Service is an AI tool and interaction medium

The Service is an artificial-intelligence productivity tool and an interaction medium between you, LLMs, tools, Skills, and your devices. Based on your Input, an LLM understands your intent and generates text, code, or command instructions; the rabbit agent then invokes local devices or Third-Party Service to perform operations. All Output is generated by the selected model based on your Input. Operations involving files, systems, or locally installed software on a Node are executed on that device according to your Input, confirmation, authorization, or configuration. The accessing and operating of local devices and Third-Party Service, and your installation and use of tools and Skills, are regarded as your own actions, and you are responsible for them and their consequences. Where Rabbit selects the model for you — for your subscription allowance, usage credits, and free trial credits — your Input is processed by a third-party AI model provider selected by Rabbit under that provider’s own terms, which may include using it to train its models; where you configure the model yourself under Section 5.2, it is processed under the terms you have with that provider.

5.2 BYOK (Bring Your Own Key) Models

When you configure a BYOK Model with your own API key or endpoint, your API key is stored encrypted on Rabbit’s servers and used solely to authenticate and route your Input to the model provider you designate. OS3 provides the interface and routing infrastructure; your Input is transmitted to that model provider, and the Output is returned to Rabbit’s servers and delivered to you.

You warrant that you obtained the model lawfully, you bear all costs it charges (such as token and subscription fees) and should monitor usage, because tasks may make repeated calls. You must comply with that provider’s terms, and disputes with that provider are between you and it. We may review configured model sources and may suspend, restrict, or block a BYOK Model where required by law or where we reasonably believe it presents unlawful, infringing, or security risks.

Phone calls are not processed by your BYOK Model. To place phone calls, you connect a separate OpenAI API key and project ID in the Phone calls section of OS3 settings. This key is used solely for call audio processing and transcription, is billed to your OpenAI account, and is governed by OpenAI’s terms. See Section 4.6 and our Privacy Policy for details.

5.3 Output may be inaccurate, no professional advice

AI and LLMs are probabilistic and evolving. Output may be incorrect, incomplete, out of date, biased, hallucinated, or unsuitable, may resemble existing content, and the same Input may produce different results. You must independently evaluate, verify, and test Output and execution results before relying on or acting on them, and use human judgment, particularly for consequential matters.

5.4 Prompt injection, parallel processing and unpredictable behavior

The Service may be affected by prompt injection, poisoned or malicious content, compromised web pages or Skills, and other external attacks, and may use parallel processing (sub-tasks) to perform several operations at once; where parallel processing touches sensitive files, data, or accounts, OS3 will alert or prompt you. You should treat content, links, and instructions originating from web pages, documents, emails, or third-party Skills as untrusted data, not as commands that override your instructions or these Terms.

5.5 AI transparency

In accordance with applicable transparency requirements, you are informed that you are interacting with an AI system and that Output is artificially generated. The identity of the model used may be shown in the interface. You may not remove, alter, or conceal AI-origin or safety markings applied by the Service, and when you share AI-generated content you should keep its origin clear.

5.6 Device-operation (DLAM) preview risks

The device-control capabilities described in Section 4 are experimental and inherently non-deterministic. By using them you expressly acknowledge that they may misinterpret instructions; perform incorrect, incomplete, or harmful actions; delete, modify, or corrupt data; alter system configuration or security settings; expose confidential information; or interact with financial or other sensitive accounts. You are solely responsible for monitoring these capabilities while they operate, reviewing and supervising their actions, stopping them when necessary, maintaining backups, implementing appropriate security controls, and ensuring lawful use. You will not use them in an unattended, unsupervised, or mission-critical manner. Rabbit does not monitor, pre-approve, or verify every device action, and does not guarantee that the capabilities will prevent unauthorized access, security incidents, or data loss.

6. Skills, Third-Party Tools and Web Information

6.1 Skills and third-party tools

You may install and use extensible Skills and tools. We recommend using Skills provided or recommended by Rabbit. If you install third-party Skills not provided or recommended by us, including Skills sourced from GitHub or elsewhere, you should guard against malicious prompt injection, unauthorized access, backdoors, and other security risks; verify a Skill’s security and applicability before authorizing it, and review the audit summary OS3 provides (what the Skill is, where it is installed, and its dependencies and permissions). You are responsible for the Skills and tools you install and bear the associated risks. Third-party Skills and tools are governed by their own licenses, terms, and policies.

6.2 Web search and third-party information

When the Service searches for or retrieves information, it may retrieve, display, or cite information published by third parties and may summarize it into Output. Such information is produced by the relevant third parties; its inclusion does not mean Rabbit endorses it or vouches for its authenticity, accuracy, or legality. Output that summarizes third-party information may contain deviations and is for reference only; please verify it before use.

6.3 Third-Party Service and accounts

The Service may interoperate with Third-Party Service. Third-Party Service is not owned or controlled by Rabbit; they are provided for convenience, on an “as is” and “as available” basis, and your access to them (including logging in, obtaining or publishing content, and executing transactions) is performed according to your instructions, and subject to that third party’s terms and privacy policy. You are solely responsible for complying with those terms and for assessing the source and trustworthiness of third-party communications, links, and requests. Rabbit is not a party to and is not liable for transactions or interactions between you and third-party providers.

7. Access Channels and Connected Devices

7.1 Channels

You may interact with OS3 through the website, and where you choose to pair them, Telegram, Messages, and other Channels we add. Pairing a Channel may require granting messaging permissions and linking identifiers. Messages is provided through our third-party messaging provider (Photon); its terms and processing practices apply to messages sent or received through that Channel, and details are set out in our Privacy Policy. Messages and files you send through a Channel are treated as Input. Because you can control Nodes remotely across networks and geographies through a paired Channel, you must keep control of the paired messaging account and device. Anyone with access to that Channel may be able to issue instructions subject to OS3’s confirmation prompts. Unpair a Channel promptly if it is compromised.

7.2 Rabbit hardware

Rabbit hardware (r1 and other rabbit-branded hardware) is governed by these Terms, the applicable limited warranty, and any terms included with the device. r1 and future devices may connect to OS3 and, in the future, start directly into OS3 as the startup interface. OS3 still runs in the cloud and requires an internet connection. You are free to unlock or modify your own r1, but doing so is undertaken at your own risk, may impair functionality and security, and permanently voids the limited warranty to the extent permitted by law. You may not tamper with, clone, or fraudulently use any SIM/eSIM or connectivity service associated with a Product.

7.3 Device and account scope

Features may vary by device, operating system, Channel, or version, and some features are released first on particular platforms (for example, the browser-based experience before native device support). Functionality is subject to the version you use and the announcements we make.

8. Acceptable Use and Prohibited Conduct

You are solely responsible for your conduct and your User Content while using the Service, and for their consequences. You will use the Service only for lawful purposes and in compliance with these Terms and all applicable laws. Without limitation, you may not, and may not enable or assist any third party to:

  • commit or facilitate any crime, fraud, phishing, impersonation, deception, financial abuse, money laundering, or unauthorized financial or other personal information collection;

  • access, or attempt to access, any device, account, system, network, or data that you do not own or are not authorized to access, or circumvent, disable, or bypass any security, authentication, or access-control mechanism;

  • surveil, monitor, track, stalk, or record any person, device, or location without all legally required consent, including covert screen, audio, webcam, or location capture;

  • upload, transmit, or install any virus, worm, Trojan, malware, spyware, ransomware, backdoor, or other harmful code, or run denial-of-service, spam, mass-automated, or resource-exhaustion activity;

  • interfere with, disrupt, degrade, overburden, reverse engineer (except as permitted by mandatory law), decompile, disassemble, scrape, crawl, data-mine, mirror, or frame the Service, or probe, scan, or test its vulnerability, or access another user’s account or data;

  • create or distribute content that is unlawful, infringing, defamatory, harassing, abusive, threatening, discriminatory, sexually explicit, or that sexualizes minors, or content that infringes intellectual property, privacy, publicity, or other rights;

  • generate or disseminate false or misleading information, non-consensual impersonations, or content designed to manipulate elections, markets, or emergency response, or to harass or deceive;

  • violate any Third-Party Service terms, employer or institutional policies, or any person’s rights, or make automated requests or take actions against third parties at abusive scale;

  • place unsolicited marketing or sales calls, harass or threaten any person, spoof or falsify caller ID information, make false or emergency calls, or violate any applicable telemarketing, call-blocking, or recording-consent laws;

  • remove, alter, or obscure copyright, trademark, proprietary notices, or AI-origin markings; resell or commercially exploit the Service without authorization; or use a stolen or lost device;

  • export, re-export, or use the Service in violation of export-control or sanctions laws;

  • cause or induce any third party to engage in any of the foregoing; or

  • use the Service for life-sustaining, safety-critical, military/weapons, or otherwise prohibited high-risk purposes, or in connection with nuclear facilities, aviation, or hazardous environments.

We may investigate suspected violations and take appropriate action, including warning, restricting, suspending, or terminating access or accounts, disabling or removing Skills or User Content, blocking Nodes or Channels, preserving and reporting information to law enforcement or regulators, and pursuing available remedies. Reporting or enforcement does not make us responsible for monitoring the Service, which we undertake only to the extent required by law.

9. Your Content, Lessons, Memory and Feedback

9.1 Ownership of User Content

As between you and Rabbit, you retain ownership of the User Content you lawfully provide and, to the extent permitted by law and subject to model-provider rights, the Output generated for you. Rabbit claims no ownership of the original files on your Nodes. You must have all rights necessary to provide User Content and to authorize its processing.

9.2 License to Rabbit

You grant Rabbit a worldwide, non-exclusive, royalty-free, sublicensable license to host, reproduce, transmit, process, display, and use User Content solely as necessary to operate, secure, support, and provide the Service to you, to comply with law, and for any purpose for which you separately give consent. This license ends when the content is deleted or when your account closes, except for copies retained in backups, logs (for the limited periods stated in the Privacy Policy), or as required by law. This is a limited-service license, not a transfer of ownership, and Rabbit does not sell your conversation or file content. Nothing in this license limits what a third-party AI model provider does with User Content transmitted to it: where Rabbit selects the model, the provider processes it under its own terms, which may include using it to train its models, and where you configure the model yourself, under the terms you have with it.

For the avoidance of doubt, this license includes the use of Input and Output to train, fine-tune, and improve our models, where you have not opted out of such use in OS3 settings (“help improve rabbit’s models”), as further described in our Privacy Policy.

9.3 Lessons and recorded automations

You may create and share recorded automations (Lessons), and other users may replay them, causing the recorded actions to execute on their own devices. By replaying a Lesson, you accept its actions and understand Rabbit is not responsible for errors, omissions, or consequences. You are solely responsible for ensuring Lessons you create or share contain no personally identifiable or sensitive information (such as payment-card numbers, phone numbers, email addresses, credentials, full names, addresses, or government identifiers), no secrets or API keys, and no unlawful or harmful steps. You acknowledge that third-party AI models may process Lessons and that sharing a Lesson may disclose it to those providers and other users.

9.4 Memory

OS3 may build Memory from your conversations to provide continuity and personalization. Memory is part of the data the Service stores in the cloud; your files are not.

9.5 Feedback

If you submit ideas, proposals, suggestions, or feedback (“Feedback”), you do so on a non-confidential basis and grant Rabbit a perpetual, irrevocable, non-exclusive, royalty-free right to use and exploit it to operate and improve the Service, without obligation or compensation.

9.6 Your representations

You represent and warrant that:

  • you own or have the necessary rights and consents to your User Content and to grant the licenses above;

  • your User Content and its processing do not infringe any third-party rights, including intellectual-property, privacy, or publicity rights;

  • where your User Content contains personal information, you have a lawful basis and, where required, have obtained informed consent (and separate consent for sensitive information);

  • your User Content is not fraudulent, tortious, or unlawful. You are responsible for the consequences of sharing User Content, Lessons, or Output with others.

10. Intellectual Property

The Service, including the website, software, interfaces, graphics, design, data, algorithms, models, documentation, look and feel, and related intellectual property (the “Service IP”), is owned by Rabbit or its licensors and protected by copyright, patent, trade-secret, trademark, and other laws. These Terms grant only the limited license in Section 3.5 and no ownership interest. Rabbit and its licensors reserve all rights not expressly granted.

Rabbit’s name, logos, and marks are trademarks of Rabbit. Other products and service names are the trademarks of their respective owners. Display of a third party’s name or mark (for example, the BYOK Model you configured) is for identification only and does not imply affiliation or endorsement. You may not use Rabbit’s marks without prior written consent.

Subject to these Terms and the applicable model-provider terms, rights in Input and in Output belong to you or the relevant rights holder, and using the Service does not change that ownership. Rights in Output from a BYOK Model are governed by your agreement with that model provider. You should review that provider’s terms before using such Output commercially. Rabbit does not grant any copyright license to Service IP beyond Section 3.5.

11. Privacy

Our collection, use, sharing, retention, and international transfer of personal information, and the privacy rights available to you under the EU/UK General Data Protection Regulation, U.S. state privacy laws (including the CCPA/CPRA), and other applicable law, are described in our Privacy Policy at https://www.rabbit.tech/privacy-policy. By using the Service, you acknowledge those practices. The Privacy Policy includes the categories of data collected, the role of BYOK Models, the limited role of operational logs, data-retention periods, international-transfer safeguards, and how to exercise your rights or contact our Data Protection Officer and EU/UK representative.

12. Fees, Payments and Cancellation Rights

12.1 Fees and pricing

Access to the Service is provided free of charge, including use of OS3 with a BYOK Model or a locally hosted model, the r1 device software, and any legacy mode for as long as we make it available, save that use of AI models and processing capacity supplied by Rabbit (“Rabbit-Provided AI Usage”), which may include, where Rabbit makes them available, a Subscription, Usage Credits and a Free Trial Credit grant, is subject to the fees and billing terms in Section 12.5. Those billing terms apply as part of these Terms, and the version displayed to you at checkout applies to your purchase. Certain hardware products (including, without limitation, the r1 device) are offered for purchase on a separate basis, and any such hardware purchase is subject to its own terms and conditions presented to you at the time of checkout. “Subscription” means a recurring paid plan that includes an allowance of Rabbit-Provided AI Usage, subject to the usage limits described in Section 12.5. “Usage Credits” means units of Rabbit-Provided AI Usage that you may purchase while you hold an active Subscription, or that Rabbit grants to you, as described in Section 12.5. “Free Trial Credit” means a one-time grant of Usage Credits that Rabbit may make available to you at no charge, on AI models selected by Rabbit in its sole discretion. Usage Credits, including Free Trial Credits, have no cash value, are non-transferable, cannot be exchanged for cash or any other benefit, and are refundable only as set out in Sections 12.3 and 12.5. You choose in OS3 settings whether Rabbit-Provided AI Usage or your BYOK Model is used for your requests; until you make that choice, your BYOK Model is used if you have configured one, and Rabbit-Provided AI Usage is used otherwise.

While access to OS3 is currently free, phone calls placed through OS3 run in one of two ways. Where Rabbit supplies you with phone minutes, whether under your Subscription or as a one-time grant, and you are using Rabbit-Provided AI Usage, the call runs on an OpenAI account that Rabbit supplies and spends those minutes, and it is billed in whole minutes up to the maximum call length shown on the plan page, as described in Section 12.5. Otherwise, calls are processed by OpenAI under your own OpenAI account, using the OpenAI API key and project ID you connect in the Phone calls section of OS3 settings, and such usage is billed to your OpenAI account in accordance with OpenAI’s terms. This is separate from the BYOK Model you connect for general conversations and tasks. Rabbit bears the cost of telephony service provider charges for calls placed through OS3; you are responsible for any charges incurred by the called party under their own phone plan.

Where Rabbit makes them available, the Subscription and Usage Credits are paid features of the Service, as described in Section 12.5. Payments are processed by our payment processor, Stripe, and are subject to Stripe’s terms. A Subscription renews automatically at the end of each billing period, and you will be charged the then-current Subscription fee using your payment method on file, until you cancel. You may cancel at any time; cancellation takes effect at the end of the current paid billing period, and you keep access to your Subscription until then. Rabbit is under no obligation to offer any Subscription, Usage Credits or other paid feature, and may introduce, modify or discontinue paid features, subscription plans, or other premium services. Before any paid feature or subscription becomes available to you, the plan page and the checkout screen show the applicable fees, what each plan includes, and the payment methods. The billing terms in Section 12.5 apply to any purchase or subscription you make, and by completing that purchase you agree to them, so please read them before you buy. You are not obligated to purchase any paid feature or Service.

Current pricing is displayed at the point of sale or during checkout. We will provide advance notice of any fee changes before they apply. Fee changes to your Subscription take effect from the next billing period after the notice. You are responsible for all charges you incur and for any applicable taxes. Promotional offers are made at our discretion and are subject to their stated terms.

12.2 Third-party and usage charges

Charges from BYOK Model providers, carriers, internet and SMS providers, telephony providers, and other Third-Party Service are separate and are billed directly by those providers and Rabbit is not responsible for them, except that Rabbit bears the telephony service provider charges for calls placed through OS3 as described in Section 12.1.

12.3 EU/EEA/UK and Swiss withdrawal right

If you are a consumer in the EU/EEA, the UK, or Switzerland, you generally have 14 days to cancel (withdraw from) a contract for paid digital service or digital content without giving a reason, starting on the day the contract is concluded. We do not ask you to give up that right, and nothing in these Terms requires you to do so. Because we can make the Service available to you as soon as you subscribe, if you ask us to begin providing it during those 14 days and you then cancel, you pay for the Service provided between your request and the moment you notify us, and we deduct that amount from any refund of what you paid, to the extent applicable law allows; Usage Credits already used may not be returnable. No payment is made for the free parts of the Service, including Free Trial Credits, and accordingly nothing is refundable in respect of them. Where a paid service is supplied continuously, you may cancel at any time under the subscription rules in Section 12.5, and you retain all statutory cancellation and refund rights that cannot be excluded. To withdraw, use the account settings or contact privacy@rabbit.tech; a model withdrawal form is available from the European Commission. Refund details for Subscriptions and Usage Credits are set out in Section 12.5.

12.4 U.S. billing and refunds

For U.S. customers, refunds for hardware purchases, if any, are handled per our hardware return policy. Renewal, cancellation, and refund terms for the Subscription and Usage Credits described in Section 12.1 are set out in Section 12.5 and presented to you before purchase. Hardware returns and warranties are governed by the separate limited warranty and return policy.

12.5 Billing terms

These billing terms apply to paid use of Rabbit-Provided AI Usage, Usage Credits and phone minutes, and form part of these Terms. The plans available to you, their fees, what each includes, and the limits that apply are shown on the plan page and at checkout before you pay. We may change plans and fees; the version in force when you pay applies to that payment.

Payments are processed by Stripe. You must give accurate billing details and have the right to use the payment method, and you are responsible for applicable taxes.

A Subscription renews automatically each billing period at the then-current fee until you cancel. Cancelling stops the next renewal and you keep access until the end of the Subscription period you have paid for. Cancellation and plan changes are made in the subscription portal. We give notice before a fee change takes effect, and it applies from your next billing period.

If a renewal payment fails, your Subscription is not renewed and access ends at the end of the Subscription period you have already paid for.

A Subscription includes an allowance of Rabbit-Provided AI Usage that refreshes on the schedule shown on your plan page, together with a shorter-term limit on how much can be used in a given window. Unused allowance does not carry over. Usage already recorded is not restored by a new payment, a plan change, or a redeemed voucher. An upgrade takes effect once the prorated difference is paid; a downgrade takes effect at your next renewal. Both are made in the subscription portal.

Usage Credits are extra capacity you buy while a Subscription is active, or that Rabbit grants to you. They do not expire and are used after your allowance.

A Subscription includes phone minutes that refresh with your allowance. Calls go to US and Canada numbers, each call is capped at the maximum call length shown on your plan page, and calls are charged in whole minutes. Where Rabbit makes them available, Rabbit may also grant you Usage Credits or phone minutes once at no charge as a trial. A trial grant is promotional, may be changed or withdrawn, has no cash value, and is not refundable.

Payments are non-refundable, except as set out in this Section 12.5, in Section 12.3, and as required by applicable law. We do not refund a Subscription fee once the billing period it pays for has begun, and we do not refund Usage Credits after purchase, except where we choose to make an exception or applicable law requires it. To request a refund, contact Rabbit support at https://www.rabbit.tech/contact-us. We review the request and reply to the email address on your account within a reasonable time, and may ask for more information. If your request is approved, the refund is credited to the original form of payment, and your bank or card issuer determines when it appears. We may refuse, reverse or recover benefits obtained by abuse, including vouchers and trial grants.

Nothing in these billing terms limits your statutory rights, including the withdrawal right in Section 12.3, or any right that cannot be excluded or limited under applicable law.

If you delete your account, we also cancel your Subscription so that you are not charged again, and any checkout you have left open is closed. Your access ends at the time of deletion, including any remaining part of a Subscription period you have already paid for, and unused Usage Credits are forfeited. If you choose “delete all your data” instead of “delete account”, your account stays open and your Subscription continues to renew. Before you delete your account, you may want to use your remaining allowance or download a copy of your data using “export data” in the Account section of OS3 settings; neither is a condition of deleting your account. This does not affect any refund you are eligible for under this Section, or any rights you have under applicable law.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE (INCLUDING HARDWARE, TO THE EXTENT NOT COVERED BY THE SEPARATE LIMITED WARRANTY) IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, AVAILABILITY, SECURITY, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY OUTPUT WILL BE ACCURATE, RELIABLE, APPROPRIATE, OR COMPLETE, THAT DEVICE ACTIONS WILL BE AS INTENDED, OR THAT DEFECTS WILL BE CORRECTED.

YOUR USE IS AT YOUR OWN RISK. YOU ARE RESPONSIBLE FOR VERIFYING OUTPUT AND DEVICE ACTIONS, FOR BACKING UP YOUR DATA AND SYSTEMS, AND FOR SECURING YOUR ACCOUNTS AND CREDENTIALS. WE ARE NOT RESPONSIBLE FOR DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER, DEVICE, OR DATA), UNAUTHORIZED TRANSACTIONS, OR LOSS OF DATA RESULTING FROM THE SERVICE. THIRD-PARTY SERVICE, SKILLS, MODELS, AND CONTENT ARE PROVIDED BY THE RELEVANT THIRD PARTIES WITHOUT WARRANTIES FROM RABBIT.

MANDATORY CONSUMER RIGHTS. If you are a consumer in the EU/EEA, the UK, or Switzerland, nothing in these Terms excludes or limits liability, warranties, or guarantees that cannot be excluded or limited under mandatory law, including your statutory rights regarding conformity of digital content and services and defective goods. The disclaimers above apply only to the extent permitted by the law of your country of residence.

14. Indemnification

To the fullest extent permitted by applicable law, you agree to defend (at Rabbit’s election), indemnify, and hold harmless Rabbit, its affiliates, and its and their officers, directors, employees, contractors, agents, and licensors (the “Rabbit Entities”) from and against any third-party claims, and related liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees), arising out of or in connection with:

  • your use of the Service or use under your account, Nodes, Channels, or credentials;

  • device or account actions performed at your direction, including transactions and access to Third-Party Service;

  • your User Content, Lessons, or Output you use or share;

  • your violation of these Terms, applicable law, or any third-party right (including intellectual property, privacy, publicity, confidentiality, or property rights);

  • your BYOK Models, Skills, or third-party tools; or

  • your inclusion of personal or sensitive information in the Service.

We may assume exclusive defense and control of any matter subject to indemnification, in which case you will cooperate, and you may not settle any claim against a Rabbit Entity without its prior written consent.

15. Limitation of Liability

15.1 United States and other non-EU users

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER RABBIT NOR THE RABBIT ENTITIES WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, REVENUES, SAVINGS, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, SERVICE INTERRUPTION, DEVICE DAMAGE, OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE SERVICE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER THEORY, AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SUBJECT TO THE FOREGOING AND TO ANY LIABILITY THAT CANNOT BE LIMITED BY LAW, THE TOTAL AGGREGATE LIABILITY OF RABBIT AND THE RABBIT ENTITIES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US$100) AND (B) THE FEES YOU PAID RABBIT FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT. SOME U.S. STATES DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THOSE STATES, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

15.2 EU/EEA, UK and Swiss consumers

If you are a consumer habitually resident in the EU/EEA, the UK, or Switzerland:

  • nothing in these Terms limits or excludes Rabbit’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for willful misconduct or gross negligence, for breach of statutory data-protection obligations, for defective-product liability under mandatory law, or for any other liability that cannot be limited or excluded by law;

  • Rabbit is liable for foreseeable damage caused by its failure to exercise reasonable care or perform its obligations, except that (i) for paid service, such liability for ordinary negligence is limited to the fees you paid in the twelve (12) months preceding the event for the affected service, and (ii) for free-of-charge service, liability for ordinary negligence is limited to damage that is typically foreseeable at the time these Terms were concluded. These limits do not affect your mandatory consumer rights or your right to bring proceedings in your country of residence.

15.3 Major and irreversible operations, model deviations

You bear final and complete responsibility for reviewing and deciding on major matters (including credit, financing, wealth management, insurance, legal, medical, and education decisions) and for operations that may have material or irreversible consequences, such as bulk deletion of files, modification of critical system configurations, and execution of financial transactions. Because operations are based on model interpretation of your Input, a model may misunderstand instructions, produce execution deviations, or behave unexpectedly; subject to Sections 15.1 and 15.2 and to mandatory law, Rabbit is not liable for losses caused by such misunderstanding, deviations, or unexpected automated behavior where it has acted with reasonable care and provided the confirmation controls described in Section 4.5.

15.4 Risk allocation

Each provision allocating risk, disclaiming warranties, or limiting liability is severable and independent and reflects a fair allocation of risk forming an essential basis of the bargain. The limitations apply even if a limited remedy fails to its essential purpose, and nothing limits liability that cannot be limited under mandatory law.

16. Term, Suspension and Termination

These Terms take effect when you accept them or first access the Service and continue while you have an account or use the Service. You may stop using the Service and, in the Account section of OS3 settings, choose “delete all your data” or “delete account” at any time.

We may suspend, restrict, or terminate your access, account, Nodes, Channels, or use of particular features, and remove or disable User Content or Skills, where you breach these Terms, where required by law or a third-party right, or for security, fraud, abuse, safety, or operational reasons, with notice where practicable (and immediately where delay is necessary to protect the Service or others).

Upon termination, your license ends and you must cease use and uninstall the rabbit agent. Sections that by their nature survive will survive. After termination or expiration, and where functionality permits, you may use “delete account” in the Account section of OS3 settings, which deletes all your data and the account itself. Before deletion, you may download a copy of all your data using “export data” (with “all data” selected) in the Account section of OS3 settings. If you want to keep your account, you may instead use “delete all your data”, which permanently deletes your data, including Memory and its embeddings.

If you delete your account, we cancel your Subscription as described in Section 12.5 so that you are not charged again, and the consequences for any Subscription period you have already paid for, and for unused Usage Credits, are as set out there. No refund is due except as provided in Section 12.5 or where required by applicable law.

Upon deletion of your data or your account, we delete your personal information from our active systems within 30 days, subject to the retention periods and exceptions described in our Privacy Policy.

Uninstalling the rabbit agent removes the local application and its local configuration directory but does not by itself delete your cloud account or conversation history, which must be deleted separately. If access is terminated for your violation, we may restrict export to the extent permitted by law, without prejudice to your statutory rights to access, copy, and delete personal information.

17. Governing Law and Dispute Resolution

17.1 United States residents — binding arbitration and class waiver

If you reside in the United States, these Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of California, without regard to conflict-of-law rules, and the Federal Arbitration Act governs the arbitration provision.

Except for qualifying claims brought in small-claims court and except as provided below, you and Rabbit agree that any dispute will be resolved by binding, confidential, individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or Commercial Rules if the arbitrator determines those apply), before a single arbitrator, with the seat in Los Angeles County, California. Either party may seek interim or injunctive relief in the state or federal courts of Los Angeles County, California.

YOU AND RABBIT WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS, REPRESENTATIVE, COLLECTIVE, OR PRIVATE ATTORNEY-GENERAL ACTION, AND THAT CLASS-WIDE ARBITRATION AND CONSOLIDATION ARE WAIVED. If the class-action waiver is found unenforceable as to a claim, that claim is severed and proceeds in court, with the rest arbitrated.

Before arbitration, the claimant sends a written notice and the parties attempt a good-faith resolution for 30 days (send to Rabbit Inc., Attn: Legal Department, 1626 Montana Avenue, Suite 162, Santa Monica, California 90403, USA). The arbitrator may award relief available in court, plus reasonable fees to the prevailing party where permitted.

You may opt out of this arbitration provision within 30 days of agreeing to these Terms by sending a letter to the address above, Attn: Legal Department – Arbitration Opt-Out, with your full name, account email, and a statement that you opt out of arbitration. If you opt out, arbitration and the class waiver do not apply to you, and disputes proceed under Section 17.1’s governing law and the courts below; all other Terms remain in effect.

Subject to the above, you and Rabbit submit to the personal and exclusive jurisdiction of the state and federal courts located in Los Angeles County, California for any non-arbitrated dispute.

17.2 EU/EEA, UK and Swiss consumers

If you are a consumer habitually resident in the EU/EEA, the UK, or Switzerland: (a) you benefit from the mandatory provisions and consumer-protection laws of the country in which you reside, and nothing in these Terms (including Section 17.1’s arbitration and class-action waiver) deprives you of those protections; (b) you may bring proceedings against Rabbit in the courts of your habitual residence or domicile, and Rabbit may bring proceedings against you only in the courts of your domicile.

17.3 Informal resolution

Regardless of location, we encourage you to contact privacy@rabbit.tech first so we can try to resolve most concerns informally and promptly.

18. Copyright Claims (DMCA)

We respect intellectual-property rights and respond to valid copyright claims under the U.S. Digital Millennium Copyright Act (DMCA) and equivalent applicable laws. If you believe material on or through the Service infringes your copyright, send a notification that includes: (1) your contact information and a physical or electronic signature; (2) identification of the copyrighted work and of the allegedly infringing material, including its URL or location; (3) a statement of good-faith belief and, for DMCA notices, the statements required by 17 U.S.C. § 512(c)(3), including that the information is accurate and, under penalty of perjury, that you are authorized to act; and (4) notice to: Rabbit Inc., Attn: Copyright Agent, 1626 Montana Avenue, Suite 162, Santa Monica, California 90403, USA, or the designated copyright-agent address published on our website. Knowingly false claims may result in liability. We may terminate repeat infringers and may share notices with the affected user. EU/EEA/UK right holders may also rely on the notice-and-action procedures required by applicable law.

19. Export Controls, Sanctions and International Use

The Service is operated from the United States and may be subject to U.S. and other export-control, import, and sanctions laws. You will comply with all such laws and will not access or use the Service in violation of them, including in or for the benefit of an embargoed or sanctioned jurisdiction or person, or for restricted end uses. You represent that you are not located in, or a national or resident of, a comprehensively embargoed jurisdiction and are not on any restricted-party list. The Service may not be available or appropriate in all locations, and access from jurisdictions where it is unlawful is prohibited; we may limit availability at any time. You are responsible for complying with local law when accessing the Service from outside the United States.

20. General Provisions

These Terms, together with the Privacy Policy and any additional terms expressly incorporated, constitute the entire agreement between you and Rabbit regarding the Service and supersede prior understandings. If any provision is held invalid or unenforceable, it is modified to the minimum extent necessary, and the remainder remains in full force. Headings are for convenience only; “including” means “including without limitation.”

You may not assign these Terms without Rabbit’s prior written consent; Rabbit may assign them in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law, with notice where required by mandatory law. No waiver is effective unless in writing and signed by the waiving party. Nothing creates an agency, partnership, or joint venture. These Terms are for your and Rabbit’s benefit and, except for the Rabbit Entities under Sections 14–15, create no third-party beneficiary rights.

We will not be liable for failure or delay caused by events beyond reasonable control (force majeure), including natural disasters, war, terrorism, government action, internet or provider failures, pandemics, and labor disputes. Notices to you may be provided electronically, including by posting on our website, in-Service notice, email, or via a paired Channel, and satisfy any requirement that they be in writing. We are not obligated to provide support; where we do, it is subject to our published policies and discretion. If you are a California resident, you may contact the Complaint Assistance Unit of the California Department of Consumer Affairs as described at https://www.dca.ca.gov.

21. Contact Information

The Service is offered by: Rabbit Inc.
Postal address: 1626 Montana Avenue, Suite 162, Santa Monica, California 90403, USA.

Support / Privacy / Data Protection Officer: privacy@rabbit.tech

EU/UK representative (GDPR Article 27): Dr. Jörg Brettschneider, Brettschneider Rechtsanwaltsgesellschaft mbH, Alter Wall 32, 20457 Hamburg, Germany.

ra-gdpr@brettschneider.law

Appendix A – r1 Hardware-Specific Terms

Relationship to the Main Terms. This Appendix A forms part of the Terms of Use (the “Main Terms”) and applies only to users who own, purchase, or use a rabbit r1 device or other rabbit-branded hardware. Capitalized terms not defined in this Appendix have the meanings given in the Main Terms. In the event of a conflict between this Appendix A and the Main Terms, this Appendix A controls solely with respect to the Product-specific matters it addresses.

Scope. This Appendix contains only provisions specific to the r1 hardware that are not otherwise set out in the Main Terms. General provisions governing the Service, including device control (DLAM), acceptable use, disclaimers, limitation of liability, indemnification, privacy, fees, and dispute resolution, are found in the Main Terms and apply to the Product to the extent not supplemented by this Appendix.

A.1. Modification, Unlocking and Jailbreaking of the Product

Of course, you are free to “unlock,” “jailbreak,” or otherwise modify your r1, but if you choose to do so, you acknowledge and agree that you are solely responsible for any damage to the Product and that doing so permanently voids our limited warranty. See the “Warranty” section of the “Limited Warranty & Return Policy” for more details.

A.2. Radio Frequency and Signal Modification

You may not install any amplifiers, enhancers, repeaters, signal boosters, or other devices that modify or otherwise affect the radio frequencies used to provide the Service without express permission from Rabbit.

A.3. Promotions, Sweepstakes and Contests

Rabbit may from time to time provide certain promotional opportunities, sweepstakes, and contests to users. All such promotions will be run at the sole discretion of Rabbit, and can be activated, modified, or removed at any time by Rabbit without advance notification. The liability of any of Rabbit’s partners pursuant to such promotional opportunities, sweepstakes, and contests shall be limited pursuant to these Terms. Any such promotional opportunities, sweepstakes, and contests shall be subject in all respects to any additional rules and/or terms and conditions of entry related thereto.

A.4. Product Manual; California Release; Wellness and Health Disclaimers

If you have purchased any Product, you hereby acknowledge and agree that you have read, and shall comply with, the user manual provided with any such Product. You understand that, by using our websites and the Service, you may be exposed to a variety of hazards and risks, foreseen or unforeseen, including risks that arise as a result of using any Product. You understand that injuries or damage could occur by natural causes or activities of other people, whether as a result of negligence or otherwise. To the fullest extent permitted by applicable law, you voluntarily assume all risk of loss, damage, and injury to person or property that may arise from, or that is related to, your use of the Service, whether such risk is known or unknown to you.

IF YOU ARE A CALIFORNIA RESIDENT, THE FOREGOING RELEASE IS INTENDED TO APPLY TO ALL CLAIMS NOT KNOWN OR SUSPECTED TO EXIST, WITH THE INTENT OF WAIVING, IF APPLICABLE, THE EFFECT OF CALIFORNIA CIVIL CODE SECTION 1542 (WHICH STATES “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY”) AND OTHER ANALOGOUS LAWS OR LEGAL PRINCIPLES OF ANY JURISDICTION REQUIRING THE INTENT TO RELEASE FUTURE UNKNOWN CLAIMS. IF YOU ARE NOT A CALIFORNIA RESIDENT, YOU WAIVE YOUR RIGHTS UNDER ANY STATUTE OR COMMON LAW PRINCIPLE SIMILAR TO SECTION 1542 THAT GOVERNS YOUR RIGHTS IN THE JURISDICTION OF YOUR RESIDENCE.

For any wellness or nutritional content provided by our websites, Product and the Service, you acknowledge and agree that: (a) Rabbit is not a healthcare provider; (b) the Service (including any recommendations and any information available through our websites, Product and the Service that may be personalized) may not be appropriate for you, and does not constitute or replace medical advice, diagnosis, or treatment; (c) Rabbit is not responsible for any results that may (or may not) be obtained from the use of the Service; (d) it is your sole responsibility to consult with your personal physician about your health, including about any medical condition, impairment, or disability that may prevent or limit your ability to use the Service (including our websites and any Product); and (e) you are solely responsible for abiding by your personal physician’s recommendation as to any such medical restrictions, and for using the Service (including any Product) solely in accordance with your personal physician’s advice.

NOTHING STATED OR POSTED ON OR AVAILABLE THROUGH OUR WEBSITE, PRODUCT AND THE SERVICE IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL, NUTRITIONAL, OR COUNSELING CARE, INCLUDING, BUT NOT LIMITED TO, PSYCHIATRY, PSYCHOLOGY, PSYCHOTHERAPY, OR PROVIDING HEALTHCARE OR NUTRITIONAL TREATMENT, INSTRUCTIONS, DIAGNOSIS, PROGNOSIS, OR ADVICE. THE SERVICE IS CONTINUALLY UNDER DEVELOPMENT AND, TO THE FULLEST EXTENT PERMITTED BY LAW, RABBIT MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE. DEVELOPMENTS IN MEDICAL RESEARCH MAY IMPACT HEALTH, FITNESS, AND NUTRITIONAL INFORMATION THAT APPEARS ON OR THROUGH THE SERVICE. NO ASSURANCE CAN BE GIVEN THAT THE INFORMATION CONTAINED ON OR THROUGH THE SERVICE WILL ALWAYS INCLUDE THE MOST RECENT FINDINGS, RESEARCH, OR DEVELOPMENTS.

A.5. Third-Party Components; No Warranty for Third-Party Manufacture

NO WARRANTY FOR THIRD-PARTY COMPONENTS. The Product may be manufactured, in whole or in part, by a third party. Accordingly, we do not provide any warranties with respect to the Products offered on our websites, except for those warranties provided in Rabbit’s Limited Warranty and any statutory rights for defective Products.

A.6. No Obligation to Provide Support

NO SUPPORT. We are under no obligation to provide support for our websites, any Product or the Service. In instances where we may offer support, the support will be subject to Rabbit’s published policies and in our sole discretion.

A.7. Automatic Connection of r1 to OS3 Upon General Availability

A.7.1 OS3 General Availability.

On the date on which Rabbit makes OS3 generally commercially available to the public (the “OS3 GA Date”), if you have consented to the automatic connection and pairing of your r1 device to your OS3 account, Rabbit may enable such automatic connection without requiring a separate manual pairing step.

A.7.2 Confirmation by Acceptance of the Main Terms.

By clicking “I agree” (or otherwise accepting the Main Terms in the manner described in Section 2.1 of the Main Terms), you confirm and acknowledge that:

  1. your r1 device will automatically connect to OS3 on or after the OS3 GA Date; and

  2. you may access and use the Service under the Main Terms through your r1 device.

Such acceptance constitutes your affirmative consent to the automatic connection described in Section A.7.

A.7.3 Use of Service via r1.

Once your r1 is connected to OS3, you may use your r1 to send instructions to OS3, receive Output, upload files and other content, and otherwise access the Service, in each case subject to the features and functionality Rabbit makes available on r1 from time to time. Not all services may be available through r1, and Rabbit may limit, modify, or discontinue r1-compatible features at any time.

A.7.4 Right to Disconnect or Opt Out.

You may disable the automatic connection, unpair your r1 from OS3, or opt out of the automatic connection at any time through your OS3 account settings or the device settings on your r1. Disconnecting or unpairing your r1 will not affect your right to access OS3 through other Channels (including the website, Telegram, or Messages).

A.7.5 Data Processing.

Information processed in connection with your r1’s connection to OS3, including device identifiers, connection and usage data, and content you choose to upload from or through r1, is governed by the Rabbit Privacy Policy. By accepting the automatic connection, you acknowledge that such information may be transmitted to and processed by Rabbit and its service providers as described in the Privacy Policy.

A.7.6 Technical Requirements and Connectivity.

Automatic connection requires an active internet connection and may require a firmware or software update to your r1. You are responsible for any carrier, data, or connectivity charges associated with your r1’s connection to OS3. Rabbit is not responsible for connection failures or limitations caused by your network, mobile carrier, device settings, or failure to install required updates.

A.7.7 Guarantee of Continuous Availability.

Rabbit does not guarantee that the automatic connection or the Service accessible through r1 will be available, uninterrupted, or error-free at all times. Rabbit may suspend, modify, or discontinue the automatic connection feature for security, legal, or operational reasons, with or without notice.