This article provides help for mobile data problems when using a SIM card with your rabbit r1. If your r1 is not connected to mobile internet, you may see an error message like “connecting”, “disconnected”, or “no connection” on the home screen.
Mobile data troubleshooting tips
Review the following tips for how to fix mobile data issues.
- Make sure your SIM card is supported. Learn which SIM cards work with r1.
- Install your SIM card correctly. Learn how to install a SIM card in your r1.
- Enable cellular data. Learn how to turn on cellular data.
- Check your data coverage range. Refer to your mobile data provider’s coverage map and make sure you are in their service area.
SIM card quit working on rabbit r1
If you have a SIM card that was previously working in your rabbit r1 but then stopped working, try the following troubleshooting steps.
- Check your data usage. Make sure your service is active and that you have not reached the data limit.
- Reinstall the SIM card. Reinsert the SIM card and make sure cellular data is enabled on your r1.
- Check if your service provider is supported. Visit the article with a list of mobile data providers that work with rabbit r1.