This article provides help if LAM playground is slow or you get errors when performing a task with LAM playground. Learn how to use LAM playground and find answers to common questions about LAM playground in other articles.
Troubleshooting steps for LAM playground
LAM playground issues are often caused by a slow or weak internet connection. You may see a website error like “This webpage is not available” or “ERR_TUNNEL_CONNECTION_FAILED”.
If you have a problem with LAM playground, try the following troubleshooting tips.
- Turn on your r1. Your r1 must be turned on and connected to the internet to use LAM playground.
- Refresh your your r1. Quickly press the side button five times to perform a memory refresh.
- Connect to Wi-Fi. Connect your r1 to a fast and stable Wi-Fi network. Using a SIM card for mobile internet may cause slowness and other issues with LAM playground.
- Improve your Wi-Fi connection. Avoid public and overcrowded Wi-Fi networks. Learn how to fix Wi-Fi issues.
- Try a different website. Try a task on a different website to help determine if the issue is with a specific website.
Why do I get a CAPTCHA or blocked login when using LAM playground?
Because LAM playground is an automated AI agent, websites may misinterpret your actions as bot behavior. This can cause you to see things like CAPTCHAs, blocked logins, and alert emails. Our technology is getting better at solving these issues every day.
How to fix LAM playground error messages
Review the sections below for steps on how to fix error messages when using LAM playground.
How to fix “a session is currently ongoing”
If you start a new LAM playground session before a previous session has finished, you may see error message “a session is current ongoing, please wait for the current session to finish before starting a new one”.
- Wait 1 minute for your last session to end
- Refresh the rabbithole tab on your desktop browser
- Try the task again in LAM playground
How to fix “no active r1 session found”
If you get error message “no active r1 LAM active session found” when selecting LAM playground (r1), try the following troubleshooting steps.
- In the LAM playground session window, click the Refresh
button - Make sure your r1 is turned on
- Make sure your r1 is connected to the internet
- Quickly press the side button five times to perform a memory refresh
How to fix “your playground session has ended unexpectedly”
Error message “sorry, your playground session has ended unexpectedly. please refresh and try again.” means that your LAM playground session encountered an error. Refresh your browser and try the task again.
How to fix “sorry, failed to connect to your browser session”
If you see error message “sorry, failed to connect to your browser session”, try the following troubleshooting steps.
- Make sure your r1 is up to date
- Make sure your r1 is turned on
- Make sure your r1 is connected to the internet
- Quickly press the side button five times to perform a memory refresh
What to do if LAM playground opens a phishing website
Phishing websites often disguise themselves as high-ranked advertisements that look like commonly visited sites.
If LAM playground accidentally opens a suspicious-looking site, perform the following step depending on where you started the session.
- LAM playground (web). Refresh the browser on your computer to start over.
- LAM playground (r1). Quickly press the side button five times to start a new session.